Driving 10x Growth for a US HealthTech Platform

The Challenge

The company was tackling the highly fragmented US prescription medication ecosystem. The key challenges included:

• Complex Regulatory Burden: Navigating unique, state-by-state licensing requirements for doctors and pharmacies created significant compliance risks and operational delays.
  
  

• Manual Process Bottlenecks: A disconnected and manual workflow between patients, doctors, and pharmacies resulted in a slow prescription fulfillment cycle of 8-10 days.
  
  

• Lack of Scalability: Onboarding new medical storefronts was a custom, resource-intensive process, limiting the platform's ability to scale.
  
  
  

Recro's Solution: An AI-Native, Multi-Tenant Healthcare Platform

Recro acted as the core engineering engine for them, providing the majority of the development team to build its intelligent, compliant, and scalable SaaS platform from the ground up.

1. AI-Powered Workflow Automation: Our team developed an intelligent workflow engine, including a complex algorithm for automated patient-doctor matching that considers state licensing, specialization, and availability, reducing a manual process to just seconds.
   
   

2. Multi-Tenant White-Label Architecture: We engineered a scalable SaaS solution that enabled the rapid onboarding and custom branding for over 290+ medical storefronts.
   
   

3. Regulatory Compliance Engine: We built compliance directly into the platform's architecture, with a system that automatically manages and verifies state-specificlicensing for providers and pharmacies.
   
   
   

The Impact: A Landmark Acceleration in Growth and Efficiency

Our role as the core development partner transformed their operational capabilities and fueled explosive market growth.

• 1000% Revenue Growth: The new, automated platform enabled the business to achieve a 1000% (10x) increase in revenue and patient acquisition in just three months.
  
  

• 60% Reduction in Fulfillment Time: The intelligent workflow automation slashed the average end-to-end prescription fulfillment time from 8-10 days down to just 4 days.
  
  

• Massive Scalability Achieved: The platform successfully scaled to handle 600-1000 daily orders and onboarded over 25,000 patients across 290+ active storefronts.

Drastic Operational Improvement: The AI-powered patient-doctor assignment feature alone can process over 100 assignments per hour, dramatically reducing the manual burden on the support team.